

Part 5. Collecting Process
-------------------------------------------------------------------------------- 5.14.1 Securing Installment Agreements
The terms "delinquent taxes," "accrued taxes," and "current taxes" are used in this manual. They are defined as follows: Delinquent Taxes: balance due, ACS balance due accounts and/or notice status accounts; Accrued Taxes: unassessed amounts due on returns or undeposited FTDs as of the date of contact; and Current Taxes: FTDs and amounts that become due after the date of contact. Taxpayers should be encouraged to pay the liability in full to avoid the costs of an installment agreement, which include a user fee, accrual of penalties and interest, and the possible filing of a Notice of Federal Tax Lien. In addition to the policies and procedures provided in sections 1 – 12 of this chapter, the following IRM chapters, sections and subsections provide procedures on installment agreements for specific functions within the Internal Revenue Service: IRM 4.20 (Examination); IRM 5.19.1.5.4 (Campuses, ACS, toll-free); IRM 8.7.2 (Appeals); and, IRM 13.1.7 (Advocate) See IRM 5.14.1.6. , Multi-functional Installment Agreements which contains guidance for other functions. 5.14.1.2 (09-26-2008) Request some payment from taxpayers. Taxpayers may be required to make a payment (see IRM 5.14.1.4(5)) or payments (see IRM 5.14.3.1) while securing documentation to determine the proper disposition of accounts. When taxpayers are unable to pay a liability in full, an installment agreement (IA) should be considered. Taxpayers with individual income tax liabilities of $10,000 or less (exclusive of penalties and interest) may be guaranteed an IA. Taxpayers with liabilities equal to $25,000 or less may qualify for Streamlined Agreements. (See IRM 5.14.5.2 and IRM 5.14.5.3, Guaranteed and Streamlined Installment Agreements) There are various methods for making monthly installment agreement payments. Taxpayers should be encouraged to use one of the following electronic methods or credit card payments before accepting payment by check or money order: Electronic Federal Tax Payment System (EFTPS) – Taxpayers will select the "payment-due with IRS notice" payment type for posting to masterfile with a TC 670. EFTPS has the ability to schedule payments up to 12 months in advance for individual taxpayers and up to 4 months in advance for business taxpayers. The taxpayer must initiate payments by sending instructions to EFTPS. (See IRM 21.7.1.4.8 for complete instructions). Direct Debit installment agreements - If taxpayers maintain a checking account you should encourage them to take advantage of the direct debit installment agreement. (See IRM 5.14.10.4 for Direct Debit procedures.) Payroll deduction installment agreements - If taxpayers will not agree to a direct debit installment agreement, you should encourage them to take advantage of the payroll deduction agreement. (See IRM 5.14.10.2 for Payroll Deduction procedures.) Credit Card installment agreement payment - See IRM 21.2.1.51 for procedures for paying by credit card. Payment by check or money order - If payments are made by check, they should be payable to: "US Treasury" . However, checks made out to "Internal Revenue Service" or "IRS" will be processed. Certain taxpayers who enter into installment agreements on timely filed returns will have the failure to pay penalty reduced from a half to a quarter percent per month for any month in which an installment agreement is in effect. (IRM 5.14.1.3 describes necessary inputs for TC 971 action codes.) Input of TC 971 AC 063 reduces failure to pay penalty from one half (0.5) to one quarter (0.25) percent per month if all of the following conditions are met. the installment agreement was entered into on or after January 1, 2000; the balances are due from an individual (whether IMF or BMF, due on income, employment or excise tax returns); the tax return(s) was timely filed, including extensions; and no CP 504, LT 11, or Letter 1058 was sent (indicated by a TC 971 AC 069), increasing the failure to pay penalty from one-half (0.5) to one (1) percent. Note:
See IRM 5.14.7.4(1)(a) — (d), regarding designation of payments during installment agreements. In discussing installment agreements, inform taxpayers that: penalties and interest continue to accrue on unpaid liabilities. Provide taxpayers with current percentage amounts and interest rates. If taxpayers request further information regarding penalties and interest, IRM 20.1, Chapter 2, provides rates for IRC 6651(a)(1) "failure to file" and IRC 6651(a)(2) "failure to pay" penalties in its sections 2.3.1(2) and 2.4.1(2), respectively. IRM 20.2.15 provides interest rates, tables and computation information; there is an Installment Agreement User Fee ($105 for new agreements, $45 for reinstated agreements and $52 for direct debit installment agreements.) (See IRM 5.14.9.5.1 and IRM 5.19.1.5.4.3.); low income individual taxpayers have the right to apply for a reduced user fee of $43 for entering into an installment agreement or a direct debit agreement. The reduced user fee application, Form 13844, is available at irs.gov or by phone at 1-800-829-3676. The reduced user fee applies only to individuals (not to partnerships or corporations). There are no exceptions to the $45 fee for reinstating or restructuring an agreement. Taxpayers will be informed of their right to apply for a reduced fee in the installment agreement acceptance letter. Inform taxpayers that Form 13844 must be submitted within 30 days of the date on the installment agreement acceptance letter. The contact employee will not make the determination of whether taxpayers qualify for the reduced user fee; that determination will be made when the Form 13844 is processed and validated. Once the Service determines that taxpayers qualify for the reduced fee, any amount of the fee collected in excess of $43 will be credited against taxpayers' Internal Revenue Code liabilities and thereby will reduce the amount of interest and penalties that might otherwise accrue; a notice of federal tax lien may be filed (see IRM 5.14.1.4.2) and if a lien was previously filed, it remains on file; there is the possibility of a levy if the agreement is terminated; current returns for taxes must be filed and current deposits paid to qualify for an agreement. (If applicable, remind the taxpayer of the obligation to make estimated tax payments to avoid accruing new tax liabilities, that would default their agreement); and, federal tax refunds will be offset. (See IRM 5.14.1.4.1(19)(e)) there is a right to appeal proposed terminations of installment agreements, terminations of installment agreements and rejections of requests for installment agreements. (See IRM 5.14.9.4) In accordance with law, each year the IRS mails Computer Paragraph (CP) 89, "Annual Installment Agreement Statement," to every installment agreement taxpayer. The statement provides: the dollar amount of beginning account balance(s) due; an itemized listing of payments; an itemized listing of penalties, interest and other charges; and the dollar amount of ending account balance(s) due. IRC 6502(a)(2)(A) provides that statutory periods for collection may be extended in connection with granting installment agreements. However, it is the policy of the Internal Revenue Service that CSED extensions are permitted only in conjunction with Partial Payment Installment Agreements and only in certain situations (See IRM 5.14.2.1.3). 5.14.1.3 (09-26-2008) The following transaction codes (TC) and Action Codes (AC) will be used: Pending Agreements: TC 971 AC 043 — for requests not immediately approved; and, Approved Agreements: TC 971 AC 063 — for immediately approved requests. These inputs must be made within 24 hours of the request for, and identification of, installment agreements or pending agreements. These codes prevent levy actions. (See IRM 5.14.1.5 — Levy Restrictions and Installment Agreements.) The inputs must be generated for the appropriate periods using the ICS application by selecting the "COLLECTION ACTIVITIES" menu from the Case Summary screen; then selecting "C. INSTALLMENT AGREEMENT"; and then selecting the proper code for input, (either "E. INPUT TC971 AC043" or "H. INPUT TC971 AC063"). Taxpayers need to provide specific information for installment agreement requests to be processed. Also, if the information in (a) through (d) below is provided, but it is determined that the agreement request was made to delay collection action, accounts should not be identified as being in pending installment agreement status. (See IRM 5.14.3.2) To identify accounts as "pending" installment agreements, taxpayers must: Provide information sufficient to identify the taxpayer: generally, the taxpayer’s name and taxpayer identification number (TIN). If a taxpayer furnishes a name, but no TIN, and the taxpayer ’s identity can be determined, then pending status should be identified; Identify the tax liability to be covered by the agreement; Propose a monthly or other periodic payment of aspecific amount; Be in compliance with filing requirements (see IRM 5.14.1.4.1). Requests that meet the criteria in IRM 5.14.1.3(4)(a) through (d) will be identified as pending installment agreements even if taxpayers are not in compliance with: estimated (ES) payment requirements; or federal tax deposit (FTD) requirements, unless the procedures in IRM 5.14.3.2 apply. If a taxpayer does not provide all of the information in IRM 5.14.1.3(4)(a) through (d), ask the taxpayer for the missing information. For example, if no payment amount is specified, ask how much can be paid per month. A monthly payment amount must be specified for the account to be marked "pending" . Acceptance or rejection of proposed agreements is based on analysis of Collection Information Statements (see IRM 5.14.1.4) Exception: Exception: The following transaction codes (TC) and Action Codes (AC) will be input on ALL taxpayer modules containing TC 971 AC 043 to indicate acceptance or rejection of proposed agreements: For Approved Agreements: request that TC 971 AC 063 be input to IDRS on ALL taxpayer modules. Note: For Rejected Proposals: request reversal of TC 971 AC 043 forty-five (45) days after the rejection is communicated to the taxpayer, unless a timely appeal is received. For Appeals: during appeals, TC 971 AC 043 remains on all modules. If Appeals sustains a rejection, input TC 972 AC 043 thirty days after a rejection is communicated to the taxpayer. If Appeals grants an installment agreement, follow the procedures above for approved agreements. To identify trust fund recovery penalties as pending or approved installment agreements, the balance due account must be: assessed; or, Form 2751 must be executed by the taxpayer; or, the assessment must be recommended for the potentially responsible officer by approval of Form 4183 and signatures on Letter 1153. Examples of "Pending" and "No Pending (agreement)" are in IRM 5.14.1.4 and the two charts below. SITUATIONS THAT DO RESULT IN IDENTIFICATION OF PENDING INSTALLMENT AGREEMENTS Note: SITUATIONS THAT DO NOT RESULT IN IDENTIFICATION OF PENDING INSTALLMENT AGREEMENTS 5.14.1.3.1 (09-26-2008) Attempt to contact the taxpayer and determine if the taxpayer wants an installment agreement. If the taxpayer wants an installment agreement, follow the procedures in IRM 5.1.10.3.2 regarding requesting payments. Include a definite request for payment, if appropriate. Consider the contact date to be the new request date and begin case action. If rejection is planned, an independent review is required. If the TC 971 AC 043 has not been input on all Balance Due periods, request input immediately. If the taxpayer did not request an installment agreement, request reversal of the TC 971 AC 043 using TC 972 AC 043 with the same date of input. In some situations the criteria regarding installment agreements made solely to delay collection action may apply. In these cases, if the current date is within 30 days of the input date of the TC 971 AC 043, and it is clear that one of the criteria provided in IRM 5.14.3.2 is present, request input of TC 972 AC 043. Independent review is not necessary. Ensure case histories are documented with regard to the procedures provided in IRM 5.14.3.2. 5.14.1.4 (09-26-2008) If taxpayers are currently unable to fully or partially satisfy balance due accounts, and an installment agreement will fully satisfy the balance due accounts (or accounts included in agreements provided by IRM 5.14.2.1) then installment agreements should be considered. There are no minimum nor maximum dollar limits for the amount of a liability that may be included in an installment agreement. (However, see IRM 5.14.4.2(4) regarding agreements for the payment amount in LEM 5.14.1.4(3). Unless the agreement is"guaranteed" (per IRM 5.14.5.3), the installment agreement will not be accepted and such payments should be redirected to current withholding on the current year’s W-4.) Installment agreements must reflect taxpayers’ ability to pay on a monthly basis throughout the duration of agreements. If taxpayers do not agree to payment amounts, or to increases, inform them that these, and other issues (see IRM 5.14.1.4(6) through (9)) may be discussed with the next level of management. Employees may choose to bring managers into discussions to assist in reaching agreements. If agreements cannot be recommended for approval, inform taxpayers their requests are pending, and that rejection of the request will be recommended, and refer the case for independent administrative review. If taxpayers have the ability to fully or partially satisfy balance due accounts by: using cash; withdrawing cash from bank or other accounts; borrowing on equity in real or personal property; or, selling real or personal property, then:
request full or partial payment (specify amount) be made on the balance due accounts. inform the taxpayer that the specific amount of payment requested is, based on conversion of assets (through borrowing or selling); or cash or other liquid assets (such as securities or money market accounts); or other analysis of the taxpayer’s financial statement. inform taxpayers installment agreements will be recommended for rejection if there is sufficient equity or cash available to fully pay the taxes, and full payment is not received by a set date, or partially pay the taxes, and the partial payment requested is not received by a set date. Note: Provide a specific deadline for payment. In addition, notify taxpayers of the consequences of missing the deadline. (See IRM 5.14.3.1 for additional information.) Example: Exception:
Caution: Taxpayers do not qualify for installment agreements if balance due accounts can be fully or partially satisfied by liquidating assets, unless: factors such as advanced age, ill-health, or other special circumstances are determined to prevent the liquidation of the assets; and/or, they qualify for guaranteed or streamlined or Express agreements. (See IRM 5.14.5) Reminder: Installment agreements may be granted if taxpayers make payments on balance due accounts that reduce the unpaid balance(s) of assessments (UBAs) to amounts that fit streamlined, guaranteed or in business Express criteria. Example: If an analysis of the taxpayer’s financial condition shows taxpayers cannot pay: but they insist on installment agreements; amounts proposed will fully pay the balance due account(s) within the collection statute (and waiver period if appropriate); but the possibility remains that payments cannot be made; then prepare a backup Form 53 along with the installment agreement in case of eventual default and termination. (See Exhibit 5.14.1–2 and IRM 5.14.4.2.) Note: If analysis of the taxpayer’s financial condition shows a liability cannot be collected in full through an installment agreement, discuss the possibility of a Partial Payment Installment Agreement or an offer in compromise with the taxpayer (See IRM 5.8 and IRM 5.14.2.1.) See IRM 5.14.9.3 regarding Independent Administrative Review if installment agreement requests are recommended for rejection. See IRM 5.11.1.2.2 and IRM 5.10.1.4(2) if taxpayers qualify for installment agreements or offers in compromise but: do not submit or request one; or; do not agree to an acceptable payment amount. Note:
Reminder: For agreements that require no managerial approval, see IRM 5.14.5.2, 5.14.5.3, and IRM 5.14.5.4 below. For agreements that require management approval, see IRM 5.14.9.2. 5.14.1.4.1 (09-26-2008) Ensure all balance due modules, including cross-referenced taxpayer identification numbers displayed on IDRS and Masterfile (use CFOL commands) are included in agreements. (See IRM 5.14.1.4.1(16) for necessary information and IRM 5.14.2.1 for exceptions.) Individuals that are in business as sole proprietors must be in compliance with both individual and business filing requirements to qualify for installment agreements. An individual that is identified as the liable taxpayer for a single member limited liability company (LLC) must be in compliance with both individual and business filing requirements to qualify for installment agreements. A corporation, partnership, trust, estate or other entity that is identified as the liable taxpayer for a single member LLC must be in compliance with all filing requirements for both entities to qualify for installment agreements. If taxpayers have delinquent accounts on two or more taxpayer identification numbers (SSN and EIN, or two EINs) all balance due accounts must be included in one agreement. (See IRM 5.14.2.1 for exceptions and IRM 5.14.8.2 and IRM 5.14.8.3 for monitoring.) Note:
Liabilities for returns that were filed, but are not assessed, may be included in installment agreements. Use Installment Agreement Locator Number XX32 (See Exhibit 5.14.1–2) Ensure all account balances included in agreements will be fully paid prior to CSEDs plus allowable extensions. (See IRM 5.14.2.2(3)). See IRM 5.14.2.1 for information on partial payment installment agreements. Taxpayers must be in compliance with all filing requirements prior to approval of installment agreements. Do not grant installment agreements if taxpayers have not filed required returns. Do not identify requests for agreements as "pending" agreements if taxpayers have not filed required returns. (See IRM 5.14.1.3(4)(d).) A Del Ret is present when a delinquency investigation is established by input of Transaction Code (TC) 140. In some publications and procedures the term "Taxpayer Delinquency Investigation" (TDI) is used to describe Del Rets. If Del Ret status is not indicated for a tax period then, for the purpose of granting an installment agreement, no additional compliance check is required (except on tax returns due within the past sixteen months – see IRM 5.14.1.4.1(8)). Prior to granting IAs, ensure that tax returns due within the past sixteen months were filed. If not filed, address compliance even if a Del Ret is not indicated using the procedures provided in IRM 5.14.1.4.1(11). This ensures compliance is addressed when Del Ret case creation has not yet occurred. Del Rets are created within sixteen months of due dates of returns. If Del Rets were resolved by one of the following methods, the closure is not considered evidence of compliance for the purposes of entering into an installment agreement: surveyed; shelved; unable to locate; referred to Exam or SFR (unless the assessment is pending or the case is assigned); If Del Rets were resolved by a closure listed in IRM 5.14.1.4.1(9)a – d, but it is determined that they could have been closed as provided in IRM 5.14.1.4.1(12), then input (or request input of) appropriate transaction and closing codes. In these situations installment agreements may be granted when closing Del Rets. If an installment agreement is the appropriate case resolution, and there is an open Del Ret on another tax module(s); then the installment agreement may be granted when: Tax return(s) indicated as due are filed. Del Rets are resolved using the dispositions listed in IRM 5.14.1.4.1(12). Del Rets are resolved using the dispositions listed in IRM 5.14.1.4.1(13). Installment agreements may also be granted when the following closures are present: No return secured – little or no tax due (Policy Statement P-5-133); No return secured – taxpayer due refund. If taxpayers are not required to file returns, such modules should be closed using appropriate transaction and closing codes. The return closing codes that indicate filing compliance, or that filing is not required are contained in LEM 5.3. Also see Document 6209 Chapter 11 for definitions. If taxpayers are required to file returns and these returns are not filed, installment agreements cannot be granted or approved. For a list of closing codes for returns that are not indicators of filing compliance see LEM 5.3. Also see Document 6209 Chapter 11 for definitions. If delinquency investigations (del rets) were closed with a transaction code that does not indicate filing compliance, request that returns be filed within a reasonable timeframe. See IRM 5.1.11.4 for exceptions and guidance regarding the filing of returns. Compliance checks based on case information: Except in those situations described in IRM 5.14.1.4.1(7) and IRM 5.14.1.4.1(8) above, further compliance investigation is neither required nor prohibited, if Del Ret status is not indicated on IDRS. In addition, unless there is a Del Ret, no CFOL review (and no IRPTR review) is required. If further research is conducted, and there is an indication a return is due, then address filing compliance prior to granting installment agreements. Installment agreements may not be granted if it is determined taxpayers are liable for unfiled Balance Due returns. (P-5-133, refund return determinations and the dispositions provided in IRM 5.14.1.4.1(12) are permitted in these situations, if determined appropriate after further investigation. The compliance checks described in this section are conducted to determine eligibility for installment agreements after they are requested by taxpayers. If taxpayers do not file requested returns within provided timeframes (and the circumstances described in IRM 5.1.11.4 do not apply) requests for agreements will not be identified as pending (rejection and independent review are inapplicable) and agreements will not be granted. Analyze the current year’s anticipated tax liability. If it appears a taxpayer will have a balance due at the end of the current year, the accrued liability may be included in an agreement. Compliance with filing, paying estimated taxes, and federal tax deposits must be current from the date the installment agreement begins. Use Agreement Locator Number (ALN) XX32. (See Exhibit 5.14.1–2) If the taxpayer’s withholding is insufficient, emphasize the importance of adjusting Form W–4 to avoid future balance due situations. If personal (face-to-face) contact with the taxpayer is made, calculate the current amount of withholding with the taxpayer. With the taxpayer’s concurrence, prepare a new Form W–4 for signature. Mail the signed Form W–4 to the taxpayer’s employer. Advise taxpayers to make estimated tax payments and/or federal tax deposits (FTDs) if required; Advise taxpayers that failure to make timely estimated tax payments and/or FTDs may result in penalties; Advise taxpayers that future compliance with tax laws is required. Any returns and/or taxes due within the period of the agreement must be filed and paid timely; Advise taxpayers that federal tax refunds are subject to offset to pay balance due accounts during installment agreements, including refunds from income taxes of individuals whose sole proprietorship or partnerships owe taxes and have installment agreements. (In these cases, ensure TC 130 is input for the appropriate social security number(s).) Advise taxpayers that if the owner of a single member LLC is identified as the liable taxpayer, any federal tax refunds payable to the owner are subject to offset to pay balance due accounts during installment agreements, including refunds from income taxes of an individual, corporation, or other entity where the owner owes taxes and has an installment agreement. (In these cases, ensure TC 130 is input for the appropriate social security number(s) or employer identification number(s). 5.14.1.4.2 (09-26-2008) A lien determination must be made on all cases meeting the criteria of IRM 5.12.2.4.1. (In general, accounts that do not qualify for guaranteed or streamlined processing require lien determinations.) When filing a Notice of Federal Tax Lien (NFTL) in connection with an installment agreement advise taxpayers in advance of the plan to file the lien and give them the opportunity to make full payment. Notices of federal tax lien may be filed: while installment agreements are pending; in connection with granting installment agreements; during the rejection process; and during the default/termination period. Note:
Though not general practice to do so, liens may also be filed: while installment agreements are in effect; and during appeals of rejections, defaults and terminations. (Inform Appeals of this plan.) Note: 5.14.1.4.3 (09-26-2008) Only equal monthly installment payments can be monitored on IDRS. However, inform taxpayers that extra payments or higher payments can be accepted at any time. Space is provided on Form 433–D, Installment Agreement, and Form 2159, Payroll Deduction Agreement, for scheduled increases or decreases in payment amounts. IDRS will accept two changes in payment amounts when agreements are input for systemic monitoring. Agreements must be manually monitored if more than two changes in payment amount are planned. Document reasons for scheduled increases or decreases. Reasons can include expected full payment of a loan that will increase the taxpayer’s ability to pay; income is scheduled to increase or decrease; or necessary living expenses are scheduled to increase or decrease. See IRM 5.15.1.10. Agreements may include an increase of one or two large payments to fully or partially pay accounts if it is documented and verified taxpayers will receive funds to make the payments. These payments may be represented as increases in the installment payment amount as discussed in IRM 5.14.1.4.3(1)(b) above. Situations that may call for this type of agreement include: contract sales with determined payment date(s); judgments resulting in fixed settlement and payment dates; beneficiary, distributee or payee status in trusts, estates, or profit sharing plans resulting in expected payment(s) on certain date(s); accrued equity in assets from which taxpayers plan to borrow when the monthly payment is scheduled to increase; and other projected receipts of funds. Payment schedules may incorporate varied payments. Support varied payment schedules with documentation. Examples of reasons for varied payment schedules include, but are not limited to: anticipated fluctuations in business cycles for businesses or "commission" employees; contract employment; self employment; seasonal employment; seasonal expenses (for example, child-care costs when school is out); and, planned (scheduled) changes in employment status, such as plans to work part-time, or reduced schedules, especially if the changes are made in order to facilitate a parent staying home with children, even if this means making numerous changes to monthly payment amounts over a period of time. Accounts with -A freeze code indicators in the modules cannot be placed into installment agreement status. These -A freeze codes will need to be resolved prior to granting the agreement. For all agreements: request that taxpayers select a day of the month, from the 1st through the 28th, for the payment due date. Advise taxpayers: on IDRS monitored agreements, a monthly payment reminder notice (CP 521) will be mailed to taxpayers two cycles before each payment due date. A pre-addressed envelope is included with the notice; to send payments according to the terms of agreements, even if no reminder notice is received; in the absence of pre-addressed envelopes, payments can be mailed to the campus address that services the area, i.e. Internal Revenue Service, city, state and zip code of appropriate SB/SE or W&I campus; names, tax identification number and tax forms included in the agreement must be written on the front of checks. Checks should be payable to US Treasury. (See IRM 5.14.1.2(5) and note that installment agreement payments may not be designated — see IRM 5.14.7.4(1).) Assign Agreement Locator Numbers (ALNs) in accordance with Exhibit 5.14.1–2. Use a multiple condition ALN when appropriate. (Also see IRM 5.14.9.5 — Disposition of Approved Installment Agreement Documents.) List levy source information, including complete addresses and ZIP codes on installment agreement forms. An installment agreement must be in writing. A written installment agreement may take the form of a document signed by the taxpayer and the Commissioner (Form 433-D) or a written confirmation of an agreement entered into by the taxpayer and the Commissioner that is mailed or personally delivered to the taxpayer (Letters 2849 or 2850). Note: Taxpayer signatures must be secured on all Forms 2159 (see IRM 5.14.10.3.) Also, though taxpayer signatures are generally not required on Forms 433–D, signatures on Form 433–D are required for direct debit agreements (attach the taxpayer’s blank, voided check for processing); and they may be obtained when taxpayers are available during personal contact. Agreements that call for payments less than the amount in LEM 5.14.1.5.3(9) are considered "below deferral level" . (See IRM 5.14.4.2 for agreements on below deferral level taxpayers.) Approval authority for installment agreements is provided in IRM 5.14.9. If approval cannot be secured while taxpayers are present advise them proposed installment agreements must be approved. (See IRM 5.14.3.1 regarding requests for payments in the interim, and IRM 5.14.1.3 regarding necessary inputs to IDRS.) Submit agreements for approval before any payments are due. If there are delays in the approval process notify taxpayers. Fully consider taxpayers’ rights and interests prior to recommending rejection of an installment agreement request. Consider all aspects of the request including circumstances presented by taxpayers that they believe qualify them for agreements; information taxpayers provide in support of approving the agreement; and the independent review criteria described in IRM 5.14.9.3(4) and IRM 5.14.9.3(5). Although taxpayers should be informed that rejection of agreements is recommended, do not convey actual rejection of proposed agreements prior to independent administrative review except in the limited situations described in IRM 5.14.3.1 below. (Also see IRM 5.14.9.3, regarding the independent review process.) If additional information or action is required (for instance an attempt to borrow is requested) then request the necessary information or action from the taxpayer and establish a reasonable action date. Explain the consequences of failure to comply with the request. If an action date is missed, refer the case to the independent administrative reviewer prior to conveying rejection of the proposed agreement to the taxpayer. In general, no enforcement action may be taken as a consequence of such missed action dates, unless the situations described in IRM 5.14.1.5(2) or in IRM 5.14.3 are present. (See also IRM 5.14.9.3 regarding Independent Administrative Review.) While meeting or speaking with taxpayers, if they do not agree to payment amounts, or to increases in payments, advise them that a meeting with the next level of management may be requested. Also, employees may decide to bring managers into discussions about installment agreements with taxpayers, if it assists them in finalizing agreements. If approval of an agreement is not planned, inform the taxpayer that the status of the agreement is "pending" , and rejection will be recommended and that rejected requests may be appealed. Then refer such cases for independent administrative review. (See IRM 5.14.9.3 — Independent Administrative Review) Inform taxpayers failure to pay penalty is reduced on installment agreements if certain conditions are met. (See IRM 5.14.1.2(6).) 5.14.1.5 (09-26-2008) while requests for installment agreements are pending; while installment agreements are in effect; for 30 days after requests for agreements are rejected; for 30 days after agreements are terminated; and while an appeal of a default, termination or rejection is pending or unresolved. Note:
Levies may be served during the periods described in IRM 5.14.1.5(1) above: if taxpayers waive the restriction in writing (see Exhibit 5.14.1–3); if collection is in jeopardy (i.e. if a condition allowing a jeopardy assessment exists.) In these situations CP 523 (Letter 2975 for MMIAs) is not required. Unless notice of the right to appeal was previously provided, taxpayers must be notified of their appeal rights after jeopardy levies. (See Policy Statement P–4–88. See also IRM 5.11.1.3.9 and Exhibit 5.11.1–1 for approval levels for jeopardy levies. Approval level depends on whether notices described in IRM 5.11.1.2.1 were sent, and if required waiting periods have passed); for balance due accounts not included in current installment agreements. (The new tax periods are not affected by the appeal period for defaulted installment agreements.) Caution: Example:
If an installment agreement is identified as pending, and a levy is outstanding, it may be released, but it is not required that such levies be released. If an installment agreement is approved, and there is a levy outstanding, it must be released, unless the agreement provides otherwise. If an outstanding levy will remain in effect during an installment agreement, document this in the "Additional Conditions" block of the agreement form. (See IRM 5.11.1.3.9.) Example: Example: Note: 5.14.1.6 (09-26-2008) The authority to grant installment agreements has been extended to other contact functions within the Service to improve one-stop service, reduce taxpayer burden, encourage voluntary compliance and utilize resources more effectively. The functions are: Appeals, Tax Exempt and Government Entities, Examination, Taxpayer Advocate Service, Submission Processing, and Field Assistance. Note: Multi-functional installment agreement authority is limited to certain types of accounts with an aggregate unpaid balance of assessment less than or equal to the amount in LEM 5.14.1.6(3). The types of accounts this authority is limited to are individual accounts, corporate or LLC accounts in which the only open periods are Form 1120 modules, and out of business sole proprietor or LLC accounts where the owner of the LLC is identified as the liable taxpayer. Note: Note: See streamlined installment agreement procedures for accounts with an aggregate unpaid balance of assessments less than or equal to $25,000 in IRM 5.14.5.2. See guaranteed installment agreement procedures for accounts with income tax only of $10,000 or less, in IRM 5.14.5.3. Note:
See In-Business Trust Fund Express for accounts with an unpaid balance of assessment of the amount in LEM 5.14.6.2(2) d) or less, in IRM 5.14.5.4. Note:
Multi-functional authority to grant extensions of time to fully pay is limited to accounts with aggregate unpaid balances of assessment less than or equal to the amount in LEM 5.14.1.6(4). Extensions may be granted for up to 120 days (Collection Field function employees do not have the authority to grant Extensions of Time to Pay). (See IRM 5.19.1.5.3 regarding Extensions of Time to Pay instructions for SB/SE Campus employees.) The multi-functional installment agreement authority levels apply to assessed and pre-assessed accounts including taxpayers who state an inability to pay when they file their return timely or late. If taxpayers do not qualify for guaranteed, streamlined or Express installment agreement processing, a CIS is required. Financial analysis may be done by the function initiating the agreement if sufficient expertise exists. (See IRM 5.15 regarding financial analysis.) Financial statements—on those cases which do not qualify for guaranteed, streamlined, or Express processing —require verification of income and expenses. Verification may be done by the function initiating the agreement if sufficient expertise exists. Research of local property records regarding real property, personal property and motor vehicle ownership is not required. See IRM 5.14.1.4.2 regarding lien filing. Lien filings will be requested from the Collection function on Form 4844, Request for Terminal Action, or other locally developed forms. Reminder: If the function initiating the agreement is not able to conduct financial analysis or verification, assistance will be sought from Collection personnel, or the taxpayer will be referred to Collection. The function initiating the agreement may assist the taxpayer in completing the CIS before referring the taxpayer to Collection. Upon identification of an installment agreement request, the case-file will be noted that an installment agreement is "pending." (See IRM 5.14.1.3 regarding criteria necessary for identification of "pending" status.) If a CSED extension is appropriate see IRM 5.14.2.2. Installment agreements will be approved by functions that initiate agreements. Completed forms will be routed as follows: All field functions initiating installment agreements will route completed forms to Centralized Case Processing. Appeals may input installment agreements secured within its function according to local guidelines. If the function initiating the agreement is not located in an area office or has made arrangements to send completed forms directly to a Campus, then completed forms will be routed to Compliance Service Collection Operation (CSCO) for processing. If a Campus secures an original installment agreement and Form 900 waiver, copies of both forms will be forwarded to Centralized Case Processing. If an account does not fall within the multi-functional guidelines or a function is unable to grant an installment agreement for any reason, assistance will be sought from the Collection function or the taxpayer will be referred to Collection. If the proposed installment agreement cannot be granted due to the taxpayer ’s noncompliance with depositing or estimated tax payment requirements, or failure to provide information, (within a reasonable deadline); then the procedures in IRM 5.14.9.3 and IRM 5.14.9.4 should be followed before the case is referred to field revenue officer groups. See IRM 5.19.1.5.4.1. Local procedures should be developed by SB/SE Area Collection functions to accommodate other functions seeking assistance. Collection is responsible for the administration of installment agreements. Examination employees who receive an installment agreement request from a taxpayer should follow the procedures in IRM 4.19.1.4.9. Exhibit 5.14.1-1 (07-12-2005) Transaction Code Action Code Definition (8) Status 60, TC 971, IDRS, Master File (MF) interface information: Exhibit 5.14.1-2 (09-26-2008) Exhibit 5.14.1-3 (09-30-2004) |


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